Sunday, July 27, 2008

And they call this "Customer Support"?

Where do they dream up this stuff that they call a user interface...?

I'm working in QuickBooks (2007) and I get an error:
(SideNote: I've been seeing lots of 'help' errors in various products these days -- maybe they just don't figure that it's worth getting it right).

So I go online to the Intuit/QB site, can't find anything helpful, and go to submit a problem report. I get ALL THE WAY through writing it up, filling out their prompts, click the 'Submit' button and get this display:

They couldn't tell me that in the very beginning?

Note to Intuit: This is an excellent way to alienate your customers and ensure that you get no feedback!

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