Here's a mess for you: uninstalling one product fouls the registration for another. This involves Microsoft SQL Server, Nuance PaperPort, and Nuance PDF Converter.
I uninstalled MS SQL Server 2008R2 from my development machine. Took awhile but seemed to work just fine.
Unfortunately when I opened Nuance's PaperPort Pro and opened a document, PDF Converter opened and displayed an activation dialogue box which I responded to.
No problem... right? Wrong.
Once that happened, PaperPort throws a watermark on all my documents:
DocuCom.PDF Trial
www.pdfwizard.com
Tech support at Nuance was no picnic... telephone quality to whichever country I was connected to was horrible. I could hardly understand the support reps because of the fuzziness and static on the lines. Four calls/transfers later, I'm told to uninstall and reinstall the program. I go back to my downloaded installer (was version 14.1), reinstall PaperPort and now I only have version 14.0 (14.1 fixed a file handling bug I had reported).
So what are my options at this point:
- Stick with the 14.0 version and hope that that bug doesn't come back to bite me again.
- Make another long, unintelligible call and pay more money to get the latest installer download link.
Yuck! I don't know if it's Microsoft's screw-up or Nuance's, but in the end it's the customer that gets screwed.
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